USHA KHATRI

Managed high-volume referral assignments and scheduling for a Customer Service Centre, ensuring secure handling of sensitive client, funder, and provider information.

Responded efficiently to a high volume of service referrals and scheduling inquiries from diverse stakeholders, maintaining OHAH standards and requirements.

Conducted thorough reviews of new referrals to optimize client-provider matching, enhancing service quality and patient satisfaction.

Optimized resource allocation by reviewing first visit capacity and availability, ensuring effective utilization of Personal Support Workers, Nurses, and Rehabilitation Service Providers.

Provided comprehensive administrative and operational support for new client intake and information management, streamlining initial processes.

Managed electronic portals and fax systems, overseeing service changes, updates, and maintaining client databases with high accuracy.

Processed and managed new service offers from LHIN or HCCSS, ensuring compliance with established protocols.

Facilitated telephonic communication with key partners and internal staff, contributing to the compilation of critical Centre data and reports.

Managed comprehensive customer service functions, including cash handling, cashier operations, and merchandising, ensuring optimal customer experience.

Ensured strict compliance with all store policies, loss prevention protocols, and inventory management procedures, maintaining operational integrity.

Supervised a team of cashiers and merchandisers, optimizing staffing efficiency through schedule preparation.

Executed daily opening and closing procedures, managed POS system operations, and handled cash reconciliation as a keyholder.

Managed daily customer service operations, including cash management and merchandising, to ensure customer satisfaction.

Maintained adherence to all store policies, loss prevention, and inventory procedures, contributing to efficient store operations.

Supervised and supported cashiers and merchandisers, assisting with scheduling to maintain optimal coverage.

Performed keyholder duties, including store opening and closing, POS system management, and daily cash reconciliation.

Managed comprehensive recordkeeping, data entry, and documentation, ensuring organized and accessible information for office and inventory management.

Coordinated appointment and schedule management, facilitated data reporting, and maintained effective communication channels with students and parents.

Developed and managed student and teacher schedules, ensuring smooth daily operations and efficient resource allocation.

Processed payments, managed follow-up communications, and promptly addressed client complaints, escalating issues as necessary.

Led and managed a UNHCR-funded Community Health and Disability Program across two program sites and districts, impacting vulnerable populations.

Supervised a team of 34 subordinates, including community health workers, disability associates, and psychosocial workers, optimizing workflow and program delivery.

Coordinated primary healthcare services, referrals, and follow-ups for individuals with disability, addiction, and mental health issues.

Oversaw program implementation, monitoring, and evaluation, ensuring timely, flexible, and coordinated service delivery to refugee populations.

Developed and facilitated training, orientations, and awareness sessions on community health and disability for diverse audiences.

Developed and implemented research tools, collecting qualitative and quantitative data through in-depth interviews and focus group discussions.

Managed the full data collection lifecycle, including community visits, participant recruitment, data entry, and initial analysis.

Contributed to successful program development by assisting with proposal writing, planning, volunteer management, and event conduction.

Supported the implementation of program activities and developed/finalized guiding program documents in coordination with stakeholders.

Provided comprehensive administrative and team support, coordinating logistics, managing communications, and facilitating smooth program operations.

Supported three simultaneous, large-scale projects funded by USAID, UNICEF, and REDA, focusing on GBV prevention, adolescent life skills, and livelihood transformation.

Provided critical administrative support and data reporting to the Monitoring, Evaluation, Accountability, and Learning (MEAL) unit.

Managed database operations and conducted detailed quality checks on first-hand reports, ensuring high data accuracy and integrity.

Provided comprehensive administrative and executive support, managing office functions and program development.

Developed and implemented program proposals, coordinating effectively with funding agencies and line ministries.

Managed recording and reporting functions, contributing to organizational transparency and accountability.

Managed comprehensive office administration, including meeting and calendar coordination for scheduling appointments.

Coordinated with beneficiaries, planned and executed events, and promoted programs through social media marketing.

Oversaw documentation, database management, reporting, monitoring, and supervision, providing essential team support.

Provided extensive administrative support, managing calendar, scheduling appointments, and coordinating meetings and events.

Assisted the program unit in preparing, executing, monitoring, and evaluating project budgets.

Provided executive support and assistance, contributing to overall program management and marketing efforts.

Served as a backup for administration, logistics, and procurement functions, ensuring operational continuity.